Frequently Asked Questions
Everything you need to know about our premium home care products.
What makes Tallow + Ash laundry products unique?
Our products are formulated to bridge the gap between luxury fragrance and high-performance cleaning. We use non-toxic, biodegradable ingredients that are gentle on your skin and the planet, without compromising on scent longevity.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
Are your products safe for sensitive skin?
Yes, all our formulas are dermatologically tested and free from harsh chemicals, optical brighteners, and synthetic dyes, making them suitable for those with sensitive skin and allergies.
Do you offer a subscription service?
We do! You can subscribe to your favorite scents and save 15% on every order. You have full control to skip, pause, or cancel your subscription at any time through your account portal.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange.
Are your bottles recyclable?
Sustainability is at our core. All Tallow + Ash bottles are made from 100% recycled plastic and are fully recyclable. We also offer refill pouches to further reduce plastic waste.